Publikationsserver der Universitätsbibliothek Marburg

Titel:A conceptual framework of leaders’ emotional labor: The role of authentic leadership and procedural justice.
Autor:Kampa, Judith
Weitere Beteiligte: Otto, Kathleen (Prof. Dr.)
URN: urn:nbn:de:hebis:04-z2016-09423
DDC: Psychologie
Titel (trans.):Ein konzeptuelles Rahmenmodell über die Emotionsarbeit von Führungskräften: Die Bedeutung von authentischem Führungsverhalten und prozeduraler Gerechtigkeit.


prozedurale Gerechtigkeit, authentic leadership, procedural justice, Emotionsarbeit, emotional labor, prozedurale Gerechtigkeit, authentisches Führungsverhalten, authentisches Führungsverhalten, Emotionsarbeit

In this thesis a conceptual framework of leaders’ emotional labor is explored; therein it is specifically focused on the role of authentic leadership and procedural justice as linking variables between leaders’ emotional labor and follower outcomes. The framework is tested with three empirical studies. Generally, the model is supported. In line with Study 1 leaders’ emotional labor was related to followers’ perceptions of their authenticity. However, therein followers’ gender has to be taken in account. In line with Study 2, authentic leadership was related to followers’ emotional exhaustion through procedural justice, whereby this further depended on the emotional demands the employee was confronted with. In line with Study 3, and in terms of the framework, there is evidence that procedural justice links leaders’ emotional labor to followers’ emotional labor, as procedural injustice impacts the use of surface acting and service performance; although differently than expected. Therefore, the model offers a good starting point for future research and highlights open research questions which should be addressed.

Bibliographie / References

  1. Weiss, H. M. & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. Research in Organizational Behavior, 18, 1-74.
  2. Kernis, M. H., & Goldman, B. M. (2006). A multicomponent conceptualization of authenticity: Theory and research. In M. P. Zanna (Ed.), Advances in experimental social psychology (Vol. 38, pp. 283-357). San Diego: Academic Press.
  3. Walumbwa, F. O., Avolio, B. J., Gardner, W. L., Wernsing, T. S., & Peterson, S. J. (2008). Authentic leadership: Development and validation of a theory-based measure. Journal of Management, 34(1), 89-126.
  4. Mauss, I. B., Bunge, S. A., & Gross, J. J. (2007). Automatic emotion regulation. Social and Personality Psychology Compass, 1(1), 146-167.
  5. Černe, M., Dimovski, V., Marič, M., Penger, S., & Škerlavaj, M. (2014). Congruence of leader self-perceptions and follower perceptions of authentic leadership: Understanding what authentic leadership is and how it enhances employees' job satisfaction. Australian Journal of Management, 39, 453-471.
  6. Haggard, D. L., Robert, C., & Rose, A. J. (2011). Co-rumination in the workplace: Adjustment trade-offs for men and women who engage in excessive discussions of workplace problems. Journal of Business and Psychology, 26(1), 27-40.
  7. Gardner, W. L., Fischer, D., & Hunt, J. G. (2009). Emotional labor and leadership: A threat to authenticity? Leadership Quarterly, 20, 466-482.
  8. Li, M., & Liang, L. (2016). Emotional labor between supervisors and subordinates: Literature review and future research. Open Journal of Business and Management, 4, 130-137.
  9. Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18, 88-115.
  10. Glasø, L., & Einarsen, S. (2008). Emotion regulation in leader-follower relationships. European Journal of Work and Organizational Psychology, 17(4), 482-500.
  11. Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5, 95-110.
  12. Zapf, D. (2002). Emotion work and psychological well-being: A review of the literature and some conceptual considerations. Human Resource Management Review, 12(2), 237-268.
  13. Blau, P. (1964). Exchange and power in social life. New York: Wiley.
  14. Humphrey, R. H. (2012). How do leaders use emotional labor? Journal of Organizational Behavior, 33, 740-744.
  15. Ilies, R., Curşeu, P. L., Dimotakis, N. & Spitzmuller, M. (2013). Leaders' emotional expressiveness and their behavioural and relational authenticity: Effects on followers. European Journal of Work and Organizational Psychology, 22(1), 4-14.
  16. Humphrey, R. H., Pollack, J. M., & Hawver, T. (2008). Leading with emotional labor, Journal of Managerial Psychology, 23(2), 151-168.
  17. Cropanzano, R., Byrne, Z. S., Bobocel, D. R., & Rupp, D. E. (2001). Moral virtues, fairness heuristics, social entities, and other of organizational justice. Journal of Vocational Behavior, 58(2), 164-209.
  18. Hülsheger, U. R., & Schewe, A. F. (2011). On the costs and benefits of emotional labor: A metaanalysis of three decades of research. Journal of Occupational Health Psychology, 16, 361-389.
  19. Thibaut, J., & Walker, L. (1975). Procedural justice: A psychological analysis. Hillsdale, NJ: Erlbaum.
  20. Kafetsios, K., Nezlek, J. B., & Vassilakou, T. (2012). Relationships between leaders' and subordinates' emotion regulation and satisfaction and affect at work. Journal of Social Psychology, 152(4), 436-457.
  21. Barger, P. B., & Grandey, A. A. (2006). Service with a smile and encounter satisfaction: Emotional contagion and appraisal mechanisms. Academy of Management Journal, 49, 1229-1238.
  22. Neider, L. L., & Schriesheim, C. A. (2011). The Authentic Leadership Inventory (ALI). Development and empirical tests. Leadership Quarterly, 22(6), 1146-1164.
  23. Gross, J. J. (1998). The emerging field of emotion regulation: An integrative review. Review of General Psychology, 2, 271-299.
  24. Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. Berkeley, CA: University of California Press.
  25. Maslach, C., Jackson, S. E., & Leiter, M. P. (1996). The Maslach Burnout Inventory (3rd ed.). Palo Alto, CA: Consulting Psychologists Press.
  26. Tyler, T. R., (1989). The psychology of procedural justice: a test of the group-value model. Journal of Personality and Social Psychology, 57, 830-838.
  27. Humphrey, R. H. (Ed.). (2008). The right way to lead with emotional labor. In: Affect and emotion: New directions in management theory and research (pp. 1-17). Charlotte, NC: Information Age Publishing.

* Das Dokument ist im Internet frei zugänglich - Hinweise zu den Nutzungsrechten